{"id":4835,"date":"2016-06-18T14:49:36","date_gmt":"2016-06-18T08:49:36","guid":{"rendered":"https:\/\/bbf.digital\/new\/?p=4835"},"modified":"2018-06-23T00:04:21","modified_gmt":"2018-06-22T18:04:21","slug":"hermes-the-strategy-insights-behind-the-iconic-luxury-brand","status":"publish","type":"post","link":"https:\/\/bbf.digital\/new\/hermes-the-strategy-insights-behind-the-iconic-luxury-brand","title":{"rendered":"Herm\u00e8s \u2013 The Strategy Insights Behind the Iconic Luxury Brand"},"content":{"rendered":"<p style=\"text-align: justify;\"><span style=\"color: #000000; font-family: open-sans;\"><strong><em>By <span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"http:\/\/martinroll.com\/\">Martin Roll<\/a><\/span><\/em><\/strong><\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000; font-family: open-sans;\">Herm\u00e8s International, sometimes also referred to as Herm\u00e8s of Paris or Hermes, is a French luxury goods manufacturer. It has been consistently ranked as the world&#8217;s most valuable luxury brand in different valuation and ranking studies published by leading consultancies. Herm\u00e8s as a brand enjoys an iconic status in the world of luxury. In an era where pheromones (to know <a href=\"https:\/\/truepheromones.com\">what are pheromones<\/a>, click here) play an important role in the art of seduction, Herm\u00e8s does play an important role in appealing to its audience. A combination of rich heritage, exquisite craftsmanship, eye for detail and high levels of quality and professionalism through the entire manufacturing process gives Herm\u00e8s a position of superiority in the very competitive and ruthless world of luxury. Due to it&#8217;s luxurious status, many can&#8217;t afford the brands products, but those who can flaunt it undoubtedly receive a lot of recognition. Many that can&#8217;t afford the luxury brand flock to <a href=\"https:\/\/www.mau-fashion.com\/replica-websites\/\">fake designer websites<\/a> to find a Herm\u00e8s replica, showing the adoration many have for the designer brand.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000; font-family: open-sans;\"><a href=\"https:\/\/bbf.digital\/new\/wp-content\/uploads\/2016\/06\/hermes-inspiration-board-orange-camille-styles-events.jpg\"><img fetchpriority=\"high\" decoding=\"async\" class=\"wp-image-4839 alignright\" src=\"https:\/\/bbf.digital\/new\/wp-content\/uploads\/2016\/06\/hermes-inspiration-board-orange-camille-styles-events-230x300.jpg\" alt=\"hermes-inspiration-board-orange-camille-styles-events\" width=\"307\" height=\"400\" srcset=\"https:\/\/bbf.digital\/new\/wp-content\/uploads\/2016\/06\/hermes-inspiration-board-orange-camille-styles-events-230x300.jpg 230w, https:\/\/bbf.digital\/new\/wp-content\/uploads\/2016\/06\/hermes-inspiration-board-orange-camille-styles-events.jpg 645w\" sizes=\"(max-width: 307px) 100vw, 307px\" \/><\/a>According to the 2015 BrandZ rankings (conducted by Millward Brown), Herm\u00e8s was the second most valuable luxury brand with a valuation of USD 19 billion, trailing behind Louis Vuitton with a valuation of USD 24.7 billion.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000; font-family: open-sans;\">Herm\u00e8s is not a conglomerate in the real sense of the word and does not own a portfolio of brands like its key competitors, which include LVMH, Richemont and Kering. Currently, the range of products under the Herm\u00e8s brand name includes leather goods, lifestyle accessories, perfumes and ready-to-wear.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000; font-family: open-sans;\">The leather goods and saddlery category is the biggest contributor to the company&#8217;s revenues, followed by ready-to-wear and accessories, silk, textiles and fragrances.<\/span><\/p>\n<h3 style=\"text-align: justify;\"><span style=\"color: #000000; font-family: open-sans;\">Background of Herm\u00e8s<\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"color: #000000; font-family: open-sans;\">Thierry Herm\u00e8s founded the company in 1837 as a harness workshop in Paris. Originally, his intent was to serve the needs of European noblemen. Thierry&#8217;s son Charles-\u00c9mile Herm\u00e8s moved the company&#8217;s shop to 24 Rue Du Faubourg Saint-Honore in Paris, where it remains to this very day and is the company&#8217;s global headquarters.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000; font-family: open-sans;\">Gradually, the company&#8217;s product offerings expanded through generations. Between 1880 and 1900, it started selling saddlery and introduced its product in retail stores. In 1900, the company started selling the &#8220;Haut \u00e0 Courroies&#8221; bag, which was meant for riders to carry their saddles in it. In 1918, Herm\u00e8s introduced the first leather golf jacket with zipper, made for the then Prince of Wales. In the 1920s, accessories and clothing were introduced into the portfolio. In 1922, the first leather handbags entered the product line. In the 1930s, Herm\u00e8s introduced products that have now entered the annals of fashion as icons \u2013 the leather Sac \u00e0 d\u00e9p\u00eaches (renamed as the &#8220;Kelly bag&#8221; after Grace Kelly) in 1935 and the Herm\u00e8s carr\u00e9s (scarves) in 1937. In 1949, the first Herm\u00e8s silk tie and the first perfume \u2018Eau d&#8217; Herm\u00e8s&#8217; were introduced.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000; font-family: open-sans;\">In the 1930s, the company entered the United States with an initial tie-up with the Neiman Marcus department store in New York.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000; font-family: open-sans;\">The company&#8217;s iconic duc-carriage-with-horse logo and signature orange boxes were introduced in the 1950s. In the 1970s, the company established a watch subsidiary La Montre Herm\u00e8s in Bienne, Switzerland. The company acquired tableware manufacturers like Puiforcat, Saint Louis and Perigord in the 1980s and consolidated its position in these segments of the luxury market.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000; font-family: open-sans;\">The eye of the ultra-premium luxury segment, the &#8220;Birkin bag&#8221; was introduced in 1982, after a chance conversation between the then CEO Jean-Louis Dumas and actress and singer Jane Birkin on a flight from Paris to London.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000; font-family: open-sans;\">In 1993, the company went public on the Paris Bourse, which for various reasons was considered a strategic move with its own set of weaknesses. Throughout the late 1990s, Herm\u00e8s extensively followed a strategy of reducing franchise stores, by buying them up, closing quite a significant many and by opening more company-operated stores. As of 2014, Herm\u00e8s operated 311 stores globally, out of which 207 were directly owned and operated by the company.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000; font-family: open-sans;\">In 1976, Herm\u00e8s entered into an arrangement with British luxury shoemaker John Lobb, wherein it was allowed to use its name in return for extending the distribution reach of the brand. In 1999, in one of its first non-brand moves, Herm\u00e8s bought a 35 percent stake in the Jean-Paul Gaultier fashion house.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000; font-family: open-sans;\">Over a period of time, the company has extended its reputation by entering into strategic collaborations with specific players and also its suppliers in the ultra-luxury segment. These include:<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li><span style=\"color: #000000; font-family: open-sans;\">Setting up a joint venture with Faubourg Italia, in which Herm\u00e8s holds a 60 percent share, to extend reach into the premium home furnishings segment (upholstery fabrics and wallpapers)<\/span><\/li>\n<li><span style=\"color: #000000; font-family: open-sans;\">Holding a 30 percent share in J3L, an old French supplier of metal parts to the company<\/span><\/li>\n<li><span style=\"color: #000000; font-family: open-sans;\">Holding a 39.5 percent stake in Perrin &#038; Fils, which is a specialist textile weaver in a variety of categories, which include lingerie, furnishing fabrics, ready-to-wear and accessories<\/span><\/li>\n<li><span style=\"color: #000000; font-family: open-sans;\">Holding a 25 percent stake in Vaucher, which is a manufacturer and supplier of movement parts for high-end precision watches<\/span><\/li>\n<li><span style=\"color: #000000; font-family: open-sans;\">Acquiring a 40 percent stake in Bettina, a long standing partner of the company who specializes in production of twillaine<\/span><\/li>\n<\/ul>\n<h3 style=\"text-align: justify;\"><span style=\"color: #000000; font-family: open-sans;\">Hermes&#8217; brand philosophy<\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"color: #000000; font-family: open-sans;\">The Herm\u00e8s&#8217; brand philosophy can possibly be summarised by a single sentence quote from former CEO Jean-Louis Dumas \u2013 &#8220;We don&#8217;t have a policy of image, we have a policy of product&#8221;.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000; font-family: open-sans;\">The brand philosophy is deeply entrenched in the platforms of &#8220;quality&#8221; and &#8220;refinement&#8221;. It is for these very principles that the brand has always shunned mass production, manufacturing lines and outsourcing. According to Herm\u00e8s, each and every product coming out under the brand&#8217;s name should reflect the hard work put into it by the artisan. According to current CEO Axel Dumas, the main strength of the Herm\u00e8s brand is the love for craftsmanship. This is further eschewed by Creative Director Pierre-Alexis Dumas, who was quoted saying &#8220;I think Herm\u00e8s objects are desirable because they reconnect people to their humanity&#8230; Our customer feels the presence of the person who crafted the object, while at the same time the object brings him back to his own sensitivity, because it gives him pleasure through his senses&#8221;.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000; font-family: open-sans;\">The most critical aspect is that these principles around the brand have remained firm in the company&#8217;s evolution in its close to 180-year-old history. The ownership, management and leadership of the company have passed through multiple generations of the Herm\u00e8s family, but the principles of the Herm\u00e8s brand have never been diluted. All Herm\u00e8s products are made almost entirely in France in workshops (Ateliers Herm\u00e8s), which places a strong emphasis on quality. Also, Herm\u00e8s&#8217; claims, in line with the comments from its CEO and Creative Director, that each product is entirely manufactured by hand by only one craftsman, signifies the quality of craftsmanship and uniqueness of its products.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000; font-family: open-sans;\">The driving force behind the platforms of quality and uniqueness is the intense desire of Herm\u00e8s as a company to remain exclusive. The aura of exclusivity is important for the company because it does not intend to portray the brand and its products as mass-market luxury or even premium luxury. The philosophy and aim has always been to remain &#8220;ultra-premium luxury&#8221;, which can only be afforded by the very few and is not easily available.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000; font-family: open-sans;\">In line with these brand philosophies, the company does not have a marketing department. The two core drivers of the company&#8217;s business engine are intuition and creativity. It is claimed that everyone in Herm\u00e8s is responsible for marketing.<\/span><\/p>\n<h3 style=\"text-align: justify;\"><span style=\"color: #000000; font-family: open-sans;\">Hermes&#8217; brand strategy<\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"color: #000000; font-family: open-sans;\">According to the company&#8217;s annual report, Herm\u00e8s products are available in the following categories \u2013 leather goods and saddlery, men&#8217;s and women&#8217;s ready-to-wear, footwear, belts, gloves, hats, silks and textiles, jewellery, furniture, furnishing fabrics, wallpaper, tableware, fragrances, watches and petit. The company&#8217;s brand strategy is consistent across each and every one of these product categories in which it has a presence.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000; font-family: open-sans;\">The strategy that the company follows and adopts ensures the aura of exclusivity remains tightly woven around its products. Some of the examples below illustrate the differentiating characteristics of the Herm\u00e8s brand strategy:<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li><span style=\"color: #000000; font-family: open-sans;\">All new employees go through a three-day training session called &#8220;Inside the Orange Box&#8221; that traces the company&#8217;s origins back to its founders and the history of development of each of its product categories. The objective of this training is to make every Herm\u00e8s employee feel close, involved in and identify with the company&#8217;s culture, philosophy and values<\/span><\/li>\n<li><span style=\"color: #000000; font-family: open-sans;\">Twice a year, 1000 store representatives from its global stores come to Paris for an event called &#8220;Podium&#8221;. Each flagship is instructed to pick at least one item from each of the 11 product categories, which is an attempt by the company to push every flagship store to showcase and sell products that are beyond the common categories (handbags, scarves, ties, perfumes, jewelry, watches etc.). This adds to the allure of the Herm\u00e8s brand as not all products are available in each store and the online store only offers a selection of the company&#8217;s products<\/span><\/li>\n<li><span style=\"color: #000000; font-family: open-sans;\">Herm\u00e8s does not look at celebrity endorsements as a brand-building tactic has actively stayed away from this form of marketing (a practice that is quite common in the LVMH brand stables). The very fact that only A-list celebrities and the ultra-wealthy can afford and get access to their most premium and exclusive products is an authentic endorsement of the brand<\/span><\/li>\n<li><span style=\"color: #000000; font-family: open-sans;\">Herm\u00e8s does not follow strategies of launching region-specific collections or product offers. The same product collections are sold everywhere in the world<\/span><\/li>\n<li><span style=\"color: #000000; font-family: open-sans;\">There is a mandatory 3-year training for a craftsman before he or she can start working on putting together any leather product in the Herm\u00e8s portfolio. This slows down production time but the company&#8217;s philosophy has always been to maintain scarcity and exclusivity<\/span><\/li>\n<li><span style=\"color: #000000; font-family: open-sans;\">Herm\u00e8s has always being a significant proponent and user of the &#8220;limited edition&#8221; strategy and also limits distribution of its products in its stores<\/span><\/li>\n<li><span style=\"color: #000000; font-family: open-sans;\">Collaborations with designers are a mainstay of the company&#8217;s strategy, especially in the categories of home furnishings. The objective is for both the designer and the company to benefit from each other&#8217;s reputations<\/span><\/li>\n<li><span style=\"color: #000000; font-family: open-sans;\">The company&#8217;s collaborations with brands outside the Herm\u00e8s brand portfolio are consistently in the ultra-luxury space \u2013 John Lobb shoes and boots, Puiforcat tableware and dinnerware and Saint Louis glassware<\/span><\/li>\n<li><span style=\"color: #000000; font-family: open-sans;\">Herm\u00e8s products are never offered on discounts<\/span><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"color: #000000; font-family: open-sans;\">Former CEO Patrick Thomas, only the second individual outside the Herm\u00e8s family to have run the company, once commented, &#8220;The luxury industry is built on a paradox: the more desirable the brand becomes, the more it sells but the more it sells, the less desirable it becomes&#8221;. His comment entirely encapsulates the strategy of exclusivity and scarcity that Herm\u00e8s follows for its brand.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000; font-family: open-sans;\"><a href=\"https:\/\/bbf.digital\/new\/wp-content\/uploads\/2016\/06\/store-l.jpg\"><img decoding=\"async\" class=\" wp-image-4842 alignleft\" src=\"https:\/\/bbf.digital\/new\/wp-content\/uploads\/2016\/06\/store-l-300x169.jpg\" alt=\"store-l\" width=\"360\" height=\"203\" srcset=\"https:\/\/bbf.digital\/new\/wp-content\/uploads\/2016\/06\/store-l-300x169.jpg 300w, https:\/\/bbf.digital\/new\/wp-content\/uploads\/2016\/06\/store-l.jpg 560w\" sizes=\"(max-width: 360px) 100vw, 360px\" \/><\/a>Herm\u00e8s also follows a continued tradition of innovation in the ultra-luxury segment. From its early years of inception to the most recent times, the company manufactures and launches exclusive products, and even tends to engage branding agencies such as those you can find at <a href=\"https:\/\/visualobjects.com\/branding\">https:\/\/visualobjects.com\/branding<\/a>, to increase the allure of their brand and strengthen its position as an object of significant desire among its ultra-rich customer base. In 2014, the company&#8217;s new launches across different product categories included the Oxer bag, the Nautilus pen, the Faubourg watch, the Third Haute Bijouterie collection, the La Parfum de la Maison, the H-Deco tea and dessert service and the Lighting collection. In 2015, continuing with its tradition of offering something new and expanding the definition of luxury, Herm\u00e8s collaborated with Apple in a new collection called Apple Watch Herm\u00e8s. The new collection has been categorised as a true collaborative effort with each watch engraved with the Herm\u00e8s signature, typeface customizable to the famous Herm\u00e8s orange and its three exclusive dials paying respect to Herm\u00e8s&#8217; watch face designs. It also launched a new menswear website called Le MANifeste d&#8217;Herm\u00e8s, which aims to act as a guide for men&#8217;s styling needs. This website has been termed by GQ magazine as having the ability to revolutionize e-commerce.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000; font-family: open-sans;\">Herm\u00e8s regularly goes back to its roots when it needs to find inspiration for creating and launching new products. &#8220;Heritage&#8221; is one of the strongest differentiators of the core brand identity of Herm\u00e8s. The following recent examples illustrate this process beautifully:<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li><span style=\"color: #000000; font-family: open-sans;\">The Ring bag created in 1958 inspired the new Icon belt, which was launched in 2014. Along similar lines, the Piano belt (launched in 2014) is a re-edition of the 1954 model but with a more retro look. This rich source of inspiration comes from the Herm\u00e8s Conservatory of Creations, which is an internal museum that stores every model created by the company for each product collection<\/span><\/li>\n<li><span style=\"color: #000000; font-family: open-sans;\">Creations across product categories also regularly come together in new product offerings. In 2014, a piece of jewellery called the Mini-Dog buckle became a part of the Irving moccasin shoe<\/span><\/li>\n<li><span style=\"color: #000000; font-family: open-sans;\">Existing classics are also extended into new product lines. In 2014, two classic scarves (Ex-libris and Peuple du vent) were extended to cowgirl bandana sizes to emulate the great American West tradition<\/span><\/li>\n<li><span style=\"color: #000000; font-family: open-sans;\">In jewellery, the newly launched Sangles Herm\u00e8s line seeks to honor the company&#8217;s legacy horse harness making traditions and jewellery know-how in chain making<\/span><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"color: #000000; font-family: open-sans;\">This intense focus on innovation within the company has also resulted in Herm\u00e8s discovering new avenues for brand growth and for widening the brand&#8217;s influence in the ultra-luxury segment. A very relevant example is the new project titled as &#8220;Petit H&#8221;. The word immediately brings out connotations of &#8220;mini&#8221; versions of Herm\u00e8s products, but in reality it is something different altogether. Herm\u00e8s Petit H is the company&#8217;s endeavor to encourage &#8220;luxurious recycling&#8221; of raw materials that are leftovers of building Herm\u00e8s products. The project is now taken shape as a new product category within Herm\u00e8s, also referred to as a new &#8220;atelier&#8221;. Leftovers of manufacturing process of other products are now being crafted into unique and ultra-luxurious products under the Herm\u00e8s Petit H collection.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000; font-family: open-sans;\">Products created via the Petit H initiative travel around the world and are put up for temporary sale in different stores. For example, in 2014, the Petit H collection was available for sale in one store in California and one in Taiwan.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000; font-family: open-sans;\">In 2015, Herm\u00e8s announced that it would focus on exploring and wandering, and reflect these experiences in its brand. It opened the Wanderland exhibition that ran in London, with the exhibition moving on to Paris, Turin and China. The theme of these exhibition is fl\u00e2nerie, which is defined as wandering the city streets and absorbing the details of everyday life. The Wanderland exhibitions have multiple floors with bizarre themed rooms that contain exhibits from the Herm\u00e8s archive.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000; font-family: open-sans;\">Herm\u00e8s has a huge, expanding and profitable service category of working towards bespoke requests of ultra-rich individuals. The work under this category is done through the Herm\u00e8s Horizons brand name. Essentially, the deliverables revolve around specific bespoke requests of creating an object from scratch, sheathing an object from an existing Herm\u00e8s collection or entire fittings or upholstery work for cars, planes and yachts. This is a clever strategy of extending the visibility and influence of the brand and also entrenching it in the lifestyle of the rich and famous.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000; font-family: open-sans;\">Another very strong and distinctive element of Herm\u00e8s brand strategy is the concept of collaboration. In the continuation of a strategy that was adopted by the first generation of the founding family, Herm\u00e8s regularly invites artists (carefully selected by senior Herm\u00e8s artistic directors) to design iconic products in the company&#8217;s portfolio. The collaborations that are done for the iconic scarf are under the brand name of Herm\u00e8s Editeur, which in simple words stands for special editions of the Herm\u00e8s scarf. Collaborations are not limited only to scarfs but also occur in other product categories and within portfolios.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000; font-family: open-sans;\">The overall structure and positioning of the product portfolio under the Herm\u00e8s brand name is a classical umbrella branding strategy. Even though every one of the products in all the categories have distinctive names, the overall Herm\u00e8s name forms the core of all marketing and communication strategies. The only product that can arguably stand on its own without the Herm\u00e8s name endorsement is the eponymous Birkin bag. The key strategic element of Herm\u00e8s brand strategy is to maintain the aura of exclusivity and scarcity.<\/span><\/p>\n<h3 style=\"text-align: justify;\"><span style=\"color: #000000; font-family: open-sans;\">Herm\u00e8s brand communication<\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"color: #000000; font-family: open-sans;\">Brand communication and marketing strategies of Herm\u00e8s always remain consistent with the principles of &#8220;heritage&#8221; and &#8220;exclusivity&#8221; of the company. Marketing campaigns celebrate the Herm\u00e8s life and do not aim to directly sell products from the various ateliers. The company also sponsors events that have a direct fit with the image and the legacy of the company. In addition to these, Herm\u00e8s uses strategic collaborations with independent artists and designers to raise visibility of its products. The primary aim of collaborations is to strengthen the aura of exclusivity around specific product portfolios. This is done through the classic &#8220;limited edition&#8221; strategy, but in the case of Herm\u00e8s, it puts a higher degree of exclusivity to the portfolio, because Herm\u00e8s products in themselves are exclusive.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000; font-family: open-sans;\">In sync with the company&#8217;s heritage and association with horses (and the fact that the company was founded as a saddlery manufacturer), Herm\u00e8s sponsors lots of horse racing events around the world. In the beginning of 2014, it became the official sponsor of the US Show Jumping Team. The company&#8217;s flagship event in the equestrian world is the annual Saut Herm\u00e8s show-jumping competition held in Paris. Herm\u00e8s has been organizing and managing this event on its own since 2010 and uses it as an avenue to showcase its fine leather products and its longstanding association with horses. It is also a visibility-generating avenue for Herm\u00e8s among the very affluent audience of such events.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000; font-family: open-sans;\">In terms of marketing and communication, Herm\u00e8s is considered to be a very innovative organization. In Forbes 2014 List of 100 Most Innovative Companies, Herm\u00e8s came in at number 13. In the Forbes 2015 List, it dropped to number 22, but was the only luxury brand in the Top 25. It has been using content marketing and social media platforms in a highly engaging manner in all its marketing and communication campaigns.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000; font-family: open-sans;\">A very recent example is the online pop-up virtual store dedicated to the brand&#8217;s silk squares, shawls, twills, scarves and stoles. Created in partnership with AKQA, lamaisondescarres.com resembles a grand house with intricate interiors, diverse characters and creatures. The website allows visitors to explore different rooms of the virtual house, which contains more than 600 models of Herm\u00e8s signature silks, all of which can be clicked and purchased.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000; font-family: open-sans;\">Herm\u00e8s has shown ingenuity in leveraging the power of social media. There are two apps it has developed \u2013 one is called Silk Knots, which essentially is a how-to-guide that teaches how to tie the brand&#8217;s scarves in 24 different ways. The second one is called Tie Break, is aimed at men, and contains a variety of GIFs, games, comics and interesting nuggets of information on Herm\u00e8s collections.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000; font-family: open-sans;\">It invests significantly on TV, print, online video and online visuals to promote different collections at different times of the year. It also invests selectively in mobile advertising to target affluent readers of different publications that carries its print ads. It is also known to use humour and comical situations in its advertising, which are clever ways of showcasing its products. In 2014, it released an online video ad campaign that used comical handshakes to showcase its 2014 gloves collection. Previously, it marketed its racetrack inspired porcelain tableware line Rallye 24 by integrating the line into an online game.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000; font-family: open-sans;\">The legendary &#8220;Herm\u00e8s windows&#8221; have always been a very strong visual and larger-than-life platform for showcasing the brand&#8217;s exquisite styling and craftsmanship heritage. The windows pop up at periodic intervals at different Herm\u00e8s stores globally. The windows are considered to be the company&#8217;s homage to its craftsmen. According to the company&#8217;s artistic director Pierre-Alexis Dumas, the Herm\u00e8s windows are like a portal into the culture of the company. The windows are also considered to be the original progenitors of the art of communication developed within the company.<\/span><\/p>\n<h3 style=\"text-align: justify;\"><span style=\"color: #000000; font-family: open-sans;\">Hermes&#8217; Challenges<\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"color: #000000; font-family: open-sans;\"><strong>Continuous takeover interest from LVMH: <\/strong>The biggest challenge that Herm\u00e8s has faced to its independent existence is the continued interest of rival luxury fashion house LVMH in its fortunes. LVMH quietly built up a stake of 17 percent in Herm\u00e8s between 2002 and 2010. This led to a highly acrimonious and long legal dispute between the conglomerate and Herm\u00e8s. LVMH still retains a 23 percent stake in Herm\u00e8s but had to pay a fine of USD 11 million for flouting public disclosure requirements. As a company, Herm\u00e8s has fiercely protected the company&#8217;s integrity and independence from this continual threat from LVMH.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000; font-family: open-sans;\">In 2011, more than 50 descendants of Thierry Herm\u00e8s pooled their shares into a co-operative called H51, which was valued at USD 16 billion. These descendants, who in total held 50.2 percent of company&#8217;s shares, contractually agreed not to sell any shares for the next two decades. Additionally, two fifth generation family members, Bertrand Puech and Nicolas Puech, kept their shares outside the co-operative but also held out against LVMH, by granting other family members the right of first refusal if they ever decided to sell their shares. This collaborative, cohesive and united stand taken by the family members signify the importance they place on Herm\u00e8s remaining and operating independently (the Herm\u00e8s share value rose by 30 percent during the time LVMH was quietly accumulating shares).<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000; font-family: open-sans;\"><strong>Succeeding in China:<\/strong> Like any other luxury player, Herm\u00e8s takes the opportunity that China presents very seriously. But, unlike others, it has adopted a very patient approach towards targeting the luxury market in China. Although it entered China in 1997 and quickly grew its network to 22 stores covering 15 Chinese cities, the company has taken a carefully considered decision of not opening more than one store per year from 2015. But Weiming Cao, the company&#8217;s president for Greater China since 2013, has admitted that sales have slowed down for Herm\u00e8s in the last 2-3 years.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000; font-family: open-sans;\">Herm\u00e8s strategy for China is innovative but also risky. It plans to use its new stores to put forward the whole Herm\u00e8s brand experience in front of the Chinese consumer. The latest flagship store that opened in Shanghai in 2014 (Herm\u00e8s maison) is designed like a house, has craftsmen situated on different floors actually creating products and has a museum like feel to showcase the brand&#8217;s rich legacy. In addition to retail level experiences, the company is trying to forge a link with China&#8217;s rich tradition of craftsmanship to increase the brand&#8217;s appeal in the country. The adopted strategy is built on the principles of patience that is required for craftsmen to manufacture exquisite products, and is diametrically opposite to the fast-paced, quick gratification and shopping mall driven culture that exists in Asia.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000; font-family: open-sans;\">The strategy is risky from the point of view of accessibility and exposure to the products and brands from rival fashion conglomerates (LVMH, Kering and Richemont). Also, the Chinese luxury consumer is extremely well travelled and is regularly exposed to global luxury trends. In that sense, they are used to and are one step ahead of luxury offerings in their country. To instill a sense of patience and appreciation for the aura of exclusivity and scarcity can be a challenging task for Herm\u00e8s.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000; font-family: open-sans;\">But, the company has also adopted an interesting parallel strategy to expand its thinking and philosophy behind luxury manufacturing and marketing in China. In 2012, it put its brand and marketing muscle behind the launch of Shang Xia, its Chinese luxury brand. Jiang Qiong&#8217;er, Shang Xia&#8217;s founder, strongly believes in the tradition of Chinese craftsmanship. This was the key connection between her and the then Herm\u00e8s CEO Patrick Thomas, which eventually led to the collaboration and the launch in China. But Herm\u00e8s has been careful in not allowing the Shang Xia brand to dilute its own brand identity in China. Current CEO Axel Dumas has been quoted as describing Shang Xia as a &#8220;small baby&#8221;. Even for Shang Xia, Herm\u00e8s has adopted a longer watching strategy, with the brand expected to generate profits only in 2016.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000; font-family: open-sans;\">Another advantage that Herm\u00e8s has in China is the subdued, underplayed and highly exclusive positioning of its brand and the products. This matches seamlessly with the current government-led crackdown on ostentatious display of wealth, bling and logos. The Herm\u00e8s brand, due to its tradition and strategy of carefully controlling distribution, no overt displays of any logos and the complete absence of any form of celebrity endorsement, is well placed to appeal to the changing definitions and perceptions of luxury among the Chinese consumer.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000; font-family: open-sans;\">But again, preferences and needs for luxury can quickly shift among Chinese consumers. Herm\u00e8s strategy of introducing &#8220;patience&#8221; as an element in the acquisition of its products, can either work for or against the company&#8217;s fortunes in one of the world&#8217;s biggest luxury markets.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000; font-family: open-sans;\"><strong>Strengthening the Herm\u00e8s brand equity beyond leather and silk: <\/strong>Herm\u00e8s as a brand is known for its heritage, craftsmanship and exclusivity in the domain of ultra-luxury leather and silk products. Although the Herm\u00e8s brand exists and offers products beyond leather and silk, the brand equity in some of these other product categories is not that strong.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000; font-family: open-sans;\">A relevant example would be of the watchmaking division \u2013 La Montre Herm\u00e8s. According to the watchmaking divisions&#8217; newly appointed CEO Laurent Dordet, the division is a small m\u00e9tier with great potential. In his own words, there are two potential definitions of the watchmaking division&#8217;s success \u2013 &#8220;qualitative growth we can be proud of and in which we are both Herm\u00e8s and watchmaker&#8221; and &#8220;the day when clients unhesitatingly compare Herm\u00e8s with big established watchmaking brands, we will have succeeded&#8221;. The fact that it is going to be a slow journey for the watchmaking division to establish itself is reflected in Q1 2015 sales, which was down by -3 percent compared to the same quarter in the previous year.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000; font-family: open-sans;\">The same can be said about some of the other product categories in which Herm\u00e8s has a presence. Although categories like perfumes and jewellery are growing in terms of sales and revenue contribution to the overall Herm\u00e8s portfolio, they are yet to reach the levels of the leather and saddlery products division success. Diversification is an important strategy for a luxury house to hedge against cyclical downturns in specific categories, fluctuating consumer demand, wider economic, social and political factors and shifting consumer needs and preferences. The challenge for Herm\u00e8s in adopting and implementing a diversification strategy is the inherent nature of its exclusivity-marketing model.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000; font-family: open-sans;\">From a luxury house&#8217;s perspective, decline in demand for specific product categories should be mitigated by upturns in other product categories. Limiting distribution and adopting a model of scarcity can work against this. In the case of Herm\u00e8s, this is especially true for categories like accessories, watchmaking and men&#8217;s and women&#8217;s wear. Herm\u00e8s need to be selective about the marketing model it adopts across different product categories.<\/span><\/p>\n<h3 style=\"text-align: justify;\"><span style=\"color: #000000; font-family: open-sans;\">Conclusion: The Herm\u00e8s brand is and will continue to be ultra-luxury<\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"color: #000000; font-family: open-sans;\">Herm\u00e8s is an ultra-luxury success story, without any doubt. With limited distribution, exclusivity and controlled marketing, the overall company and many of its product categories have regularly registered double-digit growth rates year-on-year. This is a true reflection of the Herm\u00e8s brand strength among the highly affluent segments of the global population. The company has successfully kept alive and strengthened a brand differentiated through strong history, exquisite craftsmanship and superior quality. The fact that it is considered to be the most innovative among all the luxury fashion houses is a testament to the company&#8217;s commitment to constantly manufacture and launch ultra-luxury products that are unique, have a strong sense of allure and have a distinct mark of superior craftsmanship. The number of purchases per year is also a testament to their success, as well as the number of people who can&#8217;t afford the luxury items scouring on the <a href=\"https:\/\/www.dipaloselects.com\/luxurytastic-replicas-review-best-website\/\">best fake designer websites<\/a> to find similar quality accessories.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000; font-family: open-sans;\">The company&#8217;s future looks secure in the hands of a committed and disciplined group of family scions, but it needs to constantly evolve and differentiate to maintain its superior position in the ultra-luxury segment of the market.<\/span><\/p>\n\n    <div class=\"xs_social_share_widget xs_share_url after_content \t\tmain_content  wslu-style-1 wslu-share-box-shaped wslu-fill-colored wslu-none wslu-share-horizontal wslu-theme-font-no wslu-main_content\">\n\n\t\t\n        <ul>\n\t\t\t        <\/ul>\n    <\/div> \n","protected":false},"excerpt":{"rendered":"<p>By Martin Roll Herm\u00e8s International, sometimes also referred to as Herm\u00e8s of Paris or Hermes, is a French luxury goods manufacturer. It has been consistently ranked as the world&#8217;s most valuable luxury brand in different valuation and ranking studies published by leading consultancies. Herm\u00e8s as a brand enjoys an iconic status in the world of [&hellip;]<\/p>\n","protected":false},"author":12,"featured_media":4836,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-4835","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-magazine-cover-story"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.7 (Yoast SEO v25.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Herm\u00e8s \u2013 The Strategy Insights Behind The Iconic Luxury Brand - Martin Roll<\/title>\n<meta name=\"description\" content=\"According to the 2015 BrandZ rankings (conducted by Millward Brown), Herm\u00e8s was the second most valuable luxury brand with a valuation of USD 19 billion, trailing behind Louis Vuitton with a valuation of USD 24.7 billion.\" \/>\n<meta name=\"robots\" content=\"index, follow, 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