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Chief ‘AI’ Officer in the Leadership Value Chain?

Abstract This article explores the evolving role of Artificial Intelligence (AI) in leadership and its impact on corporate management and decision-making. While AI offers immense potential in data analysis, prediction, and process optimization, the human elements of leadership—such as empathy, intuition, and creativity—remain irreplaceable. By drawing on established frameworks like

CUSTOMER SATISFACTION AND COMMITMENT MEDIATE CUSTOMER ORIENTATION OF SERVICE EMPLOYEE AND CUSTOMER RETENTION IN INDONESIAN MULTI-FINANCE COMPANY

ABSTRACT This study aims to analyze the effect of Customer Orientation of Service Employees (COSE) on customer retention, with customer satisfaction and customer commitment serving as mediating variables. The study distributed questionnaires to 292 consumers who are customers with installment financing and have active contract status in a multi-finance company.

The Philippines Redefines Marketing Leadership with a World Marketing Forum and Annual General Meeting of Asia Marketing Federation

MANILA, PHILIPPINES — Manila became the epicenter of global marketing innovation as the Philippine Marketing Association (PMA) hosted the 4th World Marketing Forum and the 53rd National Marketing Conference. Over four transformative days from November 5 to 8, marketing leaders, innovators, and professionals converged to address pivotal topics like artificial

Minor Food Group: Pioneering Responsible Marketing-Preneur and Winning the Asia Marketing Excellence Award in the Marketing 3.0 Category

Abstruct This article explores Minor Food Group’s journey toward winning the prestigious 2024 Asia Marketing Excellence Award in the “Marketing 3.0” category, awarded by the Asia Marketing Federation (AMF). Drawing on personal experiences as the head of the jury, the author delves into Minor Food Group’s “Responsible Marketing-Preneur” mindset, which
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