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Convenience, Customisation, and Values: A New Era of Finance

From 1981 to 1996, millennials and Gen Z—born From 1997 to 2012—represented a sizable fraction of Bangladesh’s population. Their digital-native upbringing, entrepreneurial energy, and quest for financial independence define these generations. Between millennials and Generation Alpha, Gen Z falls in the second-youngest generation. The digital era, climate anxiety, a changing

Cashless Society: The Next Step of Transaction in Bangladesh? 

A digital economic system has long been introduced in Bangladesh. With the help of private organizations such as Bkash and Rocket, the transfer of finances through electronic means has gained much popularity and has become a means of livelihood for many. The system has a broad application ranging from personal

Customer Care & AI- The Banking Scene

While Customer Care has always been an inevitably integral component of the backbone that builds and retains loyal customers leading to increased retention and repeat purchases coupled with a shot at positive word-of-mouth promotion, it is becoming more and more of a challenge to offer the optimum level of customer

Open Banking, Digital Lending, Challenger Bank, Unified Payment: Are We Ready?

COVID-19 is accelerating demands for online banking technologies and cost-cutting efficiencies. It is even changing consumers’ behavior, pushing them to consider new tools and technologies. A March 2020 survey by Lightico found that 82% of customers were concerned about visiting their branch in person and that 63% of those polled
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Turning Agony Into Strength: Nagad’s Success Amid Crisis

While the pandemic has drifted the economy into the great unprecedented depression, it has been the need of the moment for the entire corporate fraternity to rethink and revise the way it has been operating. As a response to this, Nagad brought an overall immediate change and recovered the sudden
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