A.I. is increasingly being used to solve business problems in the 21st century. It is hard to understand a technological revolution while many of us already live with A.I. that controls our internet-connected devices, from smartphones to security cameras to analytics and manufacturing. IntelsenseAI is here in Bangladesh with promises to transform the shape of the industries serving everyone every day.
Looking back, it’s easy to recognize the damage done by waiting too long to implement important solutions about technology to our service sectors. In 2021, it’s unwise to think of a sector that artificial intelligence (A.I.) won’t disrupt. Intelligent systems will be able to understand our daily activity patterns of living and provide relevant information.
How IntelsenseAI can help the industries in Bangladesh?
Bangladesh is yet to reap the benefits of AI but Bangladeshi companies are continuously adapting to new technology to maximise the quantity of production and improve the decision-making process. People are also showing interest in the paradigm shifts of adopting technologies that will increase customer satisfaction.
Our interactions with technology will become increasingly personalized in the upcoming days. IntelsenseAI’s SenseBot, a conversational AI chatbot powered by NLP (Natural Language Processing) is a truly conversational one that learns from real world data. It can handle specific queries and actions and provide data driven answers in both English and Bangla. Even if the customer decides to communicate using multiple languages it assesses those languages quickly with high accuracy.
Consumer behavior is changing rapidly day by day and people are leaning toward Conversation AI. What is a Conversational AI? They are technologies such as chatbots and smart voice assistants which allow humans to converse with them and perform specific tasks through voice instructions. They mimic human questions in a way that gives the user a natural feeling like talking with a real human being. Conversational AI requires huge amounts of data along with machine learning and NLP to make human-like interactions a reality.
There are many virtual assistants available on the internet like Google assistant or Siri, but they can not understand Bangla clearly as of now. InelsenseAI’s HIA (AI powered Bangla virtual personal assistant) can assess information in Bengali. With the HIA user can carry out transactions, logging in and activating cards even pay utility bills. This can make a huge difference from our poor banking experiences that alienates people when even thinking of going to the bank and standing for hours to make a simple transaction. It has the potential to improve the capabilities of financial services in both convenience and accessibility. Many people will be able to avail personal banking services by talking with their smartphones. HIA can revolutionize the financial industry in Bangladesh and this can only happen when banks agree to make the transition smooth.
The strategic application of AI is many and the use of AI can be significant if used strategically. AI can help in reducing operational costs and risk and improve customer experience. As AI uses machine learning it can detect fraud and regulatory compliance while also improving loan and credit decisions. Automation will lead to more account creation, general information, loan related information. One of the big benefits of AI in the banking sector is the use of conversational chatbots. A chatbot unlike a human employee is available 24/7 and in the future people will be more comfortable using chatbots for using standard banking tasks that previously required human interaction.
SenseInsight is an AI powered by social media analytics platform offered by IntelsenseAI. It can be compared with a one stop solution where SenseInsight users can create and manage content, improve customer service experience by gathering more insights through social listening. It can also analyze competitors and customer sentiments, and advertise on social media.
IntelsenseAI is working to create some superb chatbots and helping to increase the revenues of Commercial and Non-Commercial companies with millions of users, by integrating proprietary “Full-Aware” technology with existing CRM facilities.
What are the challenges?
Privacy remains an issue because artificial intelligence requires a vast amount of data to learn patterns and make decisions. But researchers and developers are developing new methods to use our data without actually seeing it by federated learning or by encrypting data in ways that currently can’t be hacked.
Moreover, executives were surveyed in the US and identified several factors that call stall AI initiatives as it’s hard to integrate cognitive projects with existing processes and systems. AI technologies are too expensive and require expertise where there is a shortage of human resources on AI.
One of the key factors to consider is that most managers in Bangladesh don’t understand cognitive technologies and how they work so they are reluctant and comfortable in the old processing system.
About IntelsenseAI
IntelsenseAI’s slogan is “sense the beyond” and is relentlessly working to make the world a better place. Their HIA and virtual financial assistant is the first technology that can understand both Bangla and English.
By Maksudur Rahman
