Airtel’s Innovation in the Digital World
Airtel Bangladesh Limited, one of the fastest growing telecom operators in Bangladesh, held a launching ceremony today to introduce an online portal that will cater to customer needs with services which can be accessed anytime and anywhere.
The virtual platform called the “Airtel Online Experience Center” is the first of its kind across the telecommunication industry and first time ever for Bangladesh. It provides the customers with a unique opportunity to access self-care services over digital space and internet. At the same time it also facilitates Airtel in creating awareness and increase knowledge level of customers through visual aid.
Airtel believes in constant innovation to give the best in class service to their customers to make their lives easy. Online Airtel Experience Center is a game changing innovation in its own right. This simple, easy to use, cutting edge technology is the future of tomorrow and will redefine customer service as we know it today.
Online Airtel Experience Center is a 3D animated online portal that can be accessed through the website of Airtel Bangladesh Limited (www.bd.airtel.com). Online Airtel Experience Center through its innovative user interface and animated graphics has created a virtual world where users can easily manoeuvre and experience real life customer service.It is a one stop solution for Airtel customers in the virtual platform where they can avail any service that they could have enjoyed from a physical experience center. Anybody can access this portal from anywhere anytime from their computer through internet.
The use of Online Airtel Experience Center is seamless and intuitive and requires the first time customers to create a profile to access the portal. Customers can navigate by using keyboard keys and mouse.
Through Online Airtel Experience Center, prepaid and post-paid customers can get Bill and Recharge Information, make payments and recharge online, activate or deactivate 3G Mobile Internet, get device feature description, handset internet configurations and packages and tariff information. Aside from these basic services customers will also get payment options such as Net Banking to make payment of Airtel products and services through cards, mobile banking, VAS services and alerts. Customers will receive advice on packages on the basis of their data usage in advice centers and can purchase SIM and new connections through Airtel doorstep services.Airtel doorstep service is another unique service provided by Airtel in seven major cities of Bangladesh.
There is also another facility in Online Airtel Experience Center where Customers can now do live chat with Customer Service Representatives directly online.
Online Airtel Experience Center is truly a bridge between the virtual and the real world, traversing and reducing the digital divide. Aside from all these marvellous innovations of Online Airtel Experience Center, there are two other exciting and fun digital zones. The Gaming and Social Networking Zones have been designed to immerse the users into a digital space which is familiar and yet exciting enough for them to explore, play, connect with and create strong and lasting communities of Netizens.
Present at the ceremony were Rajnish Kaul, Chief Operating Officer, Ms. Rubaba Dowla, Chief Service Officer and Head of mCommerce along with other members of Airtel Leadership Board of Airtel Bangladesh Limited.
The Online Airtel Experience Center will revolutionize and add another dimension to customer service in Bangladesh telecommunication industry and redefine service experience for the users.
