Sales – The biggest priority in the world of business, right?
For the first time, technology, via Facebook Messenger, is allowing websites to talk back to their visitors after they have left. Not only are websites starting to talk back, but also they are doing it more intelligently. Their content is becoming dynamic, personalized, and tailor made for their customers, businesses are doing this via bot framework technology, advancing bots through AI and learning behaviors, and giving them some customer data.
Every business always tries to find ways to increase the sales with the minimal cost. Running ads are important to reach out to your target audience, but capturing them in the right way is equally or more important to close a deal. And that is where conversational AI, chatbots, come in handy! How? Below are the features of a chatbot that explains how they get it done:
INSTANT CUSTOMER QUERY RESOLVER
A chatbot is a 24/7/365 efficient salesman for your business with an upper hand on your visiting customers. You can save yourself hours of your time and make your customer query replying process a lot easier by letting your chatbot answer all the common questions from customers.
CLARIFIES BUYING DECISIONS FOR CUSTOMERS
Chatbots are able to draw information from the subscribers and then instigate a series of dependent questions to collect the necessary information to understand customer intent, and then deliver the right content to satisfy their needs.
CONSTANT FOLLOW UP WITH LEADS & CUSTOMERS
Bots help your business by broadcasting relevant news about your products or services with the messenger. If you keep in touch with your customers and potential customers, they won’t forget about you and, hence, there’s a higher chance the customers will repeatedly visit your site/store as they will know by now what relevant products they can get from you.
By not having a chatbot, you’re losing a huge amount of potential customers every single day due to lack of all the facilities that a bot can track and provide to them instantly, making your clients feel more worth it and satisfying and, therefore, converting visitors to leads, leads to new customers or even retaining the old ones.
Do you want a chatbot? Maybe. But does your business need a chatbot? Absolutely!
Written By Abdul Wajed
