CUSTOMER SATISFACTION AND COMMITMENT MEDIATE CUSTOMER ORIENTATION OF SERVICE EMPLOYEE AND CUSTOMER RETENTION IN INDONESIAN MULTI-FINANCE COMPANY

ABSTRACT This study aims to analyze the effect of Customer Orientation of Service Employees (COSE) on customer retention, with customer satisfaction and customer commitment serving as mediating variables. The study…

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Microsoft Ignite 2024 — Copilot Studio, Azure AI Foundry, AI Agents, Zero Day Quest & More

Microsoft Ignite 2024, with over 14,000 in-person attendees and another 2,00,000 joining online, is the tech giant’s annual flagship event for developers, IT professionals, start-ups and enterprise businesses, where groundbreaking…

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IT’S BASIC TRUMPONOMICS: HOW WILL TRUMP’S AMERICA SHIFT WORLDWIDE ECONOMIC POLICIES?

Donald Trump's return to the White House, along with a Republican-controlled Congress, might result in significant alterations in global growth. This time, Trump has less political restraints. During his previous…

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Navigating the 2024 Funding Dip: What’s Next for Southeast Asia’s Startups?

Southeast Asia’s startup ecosystem has experienced significant fluctuations in 2024, reflecting both challenges and resilience. The region’s dynamic markets, diverse economies, and increasing digital adoption have continued to attract substantial…

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SCROLLING INTO OBLIVION: THE COGNITIVE TOLL OF BRAIN ROT ON GEN Z

A new term has emerged to describe the subtle yet pervasive impact of our digital habits: brain rot. Studies show that excessive use of platforms like TikTok, Instagram, and YouTube…

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Leadership, Innovation, Purpose: MHM Fairoz’s Guide to Retail Growth

MHM Fairoz is the Managing Director and CEO of Singer Bangladesh Limited, a role he has held since 2016. He began at the Richard Pieris Group in Sri Lanka, later…

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Akij Tableware Announces Bangladesh’s First Food Plating Reality Show, “Art of Plating: Season 2” Offering 20,00,000 BDT in Prizes

Following the overwhelming success and audience acclaim of its first season, Akij Tableware is proud to announce the return of Bangladesh's first-ever food plating reality show, "Akij Tableware Art of…

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Leveling Up: The Economic Power of Gaming in 2024

Entertainment and gaming have emerged as dominant forces in shaping consumer passions in 2024, fueled by cutting-edge technology, evolving audience behaviors, and innovative content strategies. Global Market Growth: A Snapshot…

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Courage, Creativity, and Change: The Evolution of Advertising through Geeteara Safiya Choudhury’s Eyes

Geeteara Safiya Choudhury is one of the most prominent figures in Bangladesh's advertising history. She is the Founder & Chairman of Adcomm Limited. She founded Adcomm in 1974, transforming it…

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