Customer Care & AI- The Banking Scene
While Customer Care has always been an inevitably integral component of the backbone that builds and retains loyal customers leading to increased retention and repeat purchases coupled with a shot…
Open Banking, Digital Lending, Challenger Bank, Unified Payment: Are We Ready?
COVID-19 is accelerating demands for online banking technologies and cost-cutting efficiencies. It is even changing consumers' behavior, pushing them to consider new tools and technologies. A March 2020 survey by…
Turning Agony Into Strength: Nagad’s Success Amid Crisis
While the pandemic has drifted the economy into the great unprecedented depression, it has been the need of the moment for the entire corporate fraternity to rethink and revise the…